Terms
of Use

TERMS OF USE

The website www.sotos-collection.gr is the online store of the sole proprietorship under the name “SOTOS Collection.” with Tax Identification Number 154704130 (‘The Tax Office of Thessaloniki). The headquarters of the company is located in Thessaloniki on Vasilissis Olgas Street (138, 54645, ARGEMI: 127234006000). For calls from landline with charge according to the pricing policy of your telecommunications provider you can call 2310 867817, or otherwise you can send an email to the email address: info@sotos-collection.gr. From now on the “SOTOS Collection” for the sake of brevity will be called the Company.

The constant goal of the Company is to provide the best possible service to our customers. This e-shop enables both our customers and all internet users to be informed immediately about the products offered by the Company, as well as to make their purchases electronically.

 

GENERAL TERMS
The use of the electronic pages and services of www.sotos-collection.gr by the visitor / user presupposes his unconditional agreement with the following terms of use, which apply to all content contained in its website. Therefore, the visitor / user must carefully read these terms before using the services of the website and if he does not agree, he must not use the services and their content. The visitor / user is kindly requested to check the content of the terms of use for possible changes. The continued use of www.sotos-collection.gr even after any changes means the unconditional acceptance of these terms by the visitor / user.

 

COPYRIGHT
Copyright and Trademark

All the design of the website, the text, the graphics, the selection and its settings, are the intellectual property of the Company and are protected according to the relevant provisions of Greek law, European law and international conventions. All rights reserved, any text or image bearing the symbols of the Company are trademarks or registered trademarks and are used herein with the permission of their respective owners. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of the Company or any other copyright holder. Their use on this website does not in any way provide permission or right to use them by third parties.

 

PRIVACY
3.1. Generally

The company with the name “SOTOS Collection” is the person in charge of processing the personal data of the visitor / registered user and controls the processing of his data in the web pages of his services

www.sotos-collection.gr

The purpose of this Policy is to inform about the way in which the personal data of the customers and the users of the Company’s website are collected, stored, used and possibly transmitted, the security measures taken by the Company for the protection of personal data, the reasons and the length of time they are stored, but also for the type of personal data collected. It concerns any operation or series of transactions carried out with or without the use of automated means, in personal data or in personal data sets, such as the collection, registration, organization, structure, storage, adaptation or modification, retrieval, search for information, use, disclosure by transmission, dissemination or any other form of disposal, association or combination, restriction, deletion or destruction.

 

Personal data is any information relating to a specific natural person or person whose identity can be verified (eg name, identity number, address, etc.). The Company will not process your personal data without your consent. However, the Company reserves the right to process your personal data, to the extent permitted or required by law, and / or by a contract you have entered into with the Company, and / or by court decisions or prosecutorial orders / orders.

The Company unilaterally reserves the right to update, modify, add, change its services and this Policy, from time to time, whenever it deems necessary, without prior notice, always within the applicable legal framework and in accordance with any changes in existing legislation on protection of personal data.

The Company encourages all interested parties to check this Policy at regular intervals to be informed of any changes that have been made.

 

For the processing of its data as described below, the Company relies on the following legal bases:

Execution of the contract: In order for the visitor / registered user-customer to complete his orders at www.sotos-collection.gr it is necessary to process the personal data that he provides during his registration and the registration of his order in the registration form of order and the recording of its transactions.
Legal interests: The processing of personal data is necessary for the improvement of the Company’s services (processing of statistical and non-identifiable data), the detection of fraud attempts as well as for the safeguarding of the legitimate interests of the Company.
Consent – consent: Registered users-customers are invited to give their explicit consent for the following processing purposes: sending informative / promotional messages, if they have not purchased a product from our Company.

 

3.2. Information, editing and editing purposes:

The Company informs the visitor / registered user and the visitor / registered user acknowledges that he is aware of the following:

a) Processing of Personal Data: The Company will process the personal data of the visitor / registered user-client, as they are declared by him during the creation of his account and in his order in the data entry form, in order to complete his specific order through of our online store. Furthermore, if the visitor / registered user has given the relevant consent, the Company will be able to process his personal data for the sending of commercial informative and promotional messages.

b) Electronic Orders, Type of Personal Data and Processing Purposes:

b.1) Basic processing

 

The user / customer has the option to choose 2 ways in order to complete an online order and declare his personal data:

As a visitor: In this case the personal data of the visitor / customer will be kept in the records of the Company until the completion and delivery of the specific order, with the exception of only the transaction data for tax purposes and their processing will be exclusively for execution. of the contract of sale.
As a registered user of the online store: In this case the customer / user has created a user account in our online store and his personal data will be kept in the company’s files until he requests their deletion. The user / customer can change or correct his data at any time by logging in to his account at www.sotos-collection.gr (login) with his username and password.
In order to carry out any transaction through the online store (www.sotos-collection.gr) of the Company and to place orders for the company’s products, the following are required:

the full name
the shipping address of the products
the billing address of the order (in case it is different from the shipping address)
the number of a contact telephone
the e-mail address of the customer.
In the event that a product is requested to be delivered to a third party other than the visitor / registered user, the latter acknowledges that it will have full responsibility for informing and with the full consent of the person designated as the recipient, for the disclosure of his personal data. to the company for the sole purpose of delivering to it, the relevant products and assumes full responsibility for any claims of this person against the Company.

 

Credit card details are not stored in the company’s storage media during the transaction but are registered directly in a secure environment of the partner company (VivaPayments) that has undertaken the routing of the cards. By selecting “credit / debitcard” you are automatically transferred to the VivaPayments site, where you fill in your details. Once the transaction is completed, you will be immediately redirected to our site where you will be informed that your order has been successfully registered! Upon receipt, you must have a police ID and credit card with you by the Courier Company.

The purpose of the basic data processing is the execution of the contract and the completion of the specific order, the communication with the user-customer and the sending of informational messages regarding the stages of the processing of the order, the provision of clarifications related to the order and the information in general for purchases made, the delivery of the order at the place of choice of the customer-customer, the confirmation and identification of the customer-customer in any necessary case and the information about the existing stock at www.sotos-collection.gr.

The visitor / registered user is informed that the provision of the above mandatory personal data as well as the details of his transactions are necessary and constitute a prerequisite for the proper execution of the contract for the order and delivery of the products and services. For this reason the consent of the user-client is not required for this specific processing.

 

Each user-customer who uses www.sotos-collection.gr is informed that his personal data concerning the receipt, execution and delivery of an order as well as questions regarding purchases, products and services of the Company and orders at www.sotos-collection .gr will be processed for the purpose of customer service both by the competent employees of the Company and by the third party recipients and / or those performing the processing on its behalf in the context of the execution of an order.

These third party recipients may be shipping companies, individual or group shipping companies, internet and e-commerce service providers, and customer service call centers with which the Company cooperates and which are subject to the specific strict personal data processing terms agreed with the Company. as Head of Processing. The Company requires its employees, the maintainers of its website, as well as its third parties to take all necessary technical and organizational measures (including appropriate policies and procedures to prevent the disclosure of personal data of visitors / registered users- its customers who process and have and implement procedures for the management and processing of personal data in a lawful manner and protect them in accordance with the General Data Protection Regulation).

No other processing or transmission of user-customer data will be done by the Company and its online store (www.sotos-collection.gr) except for the processing under b.2 below for which the Company has received prior consent of users-customers or if required by law or a competent supervisory or judicial authority.

b.2) Treatments that require consent

In order to send to the registered user commercial informative and promotional messages from the Company and www.sotos-collection.gr the registered user / customer must have previously given his explicit consent, since he has not purchased any product from the Company us.

The purpose for this processing of the data of the registered user – customer is the sending of commercial promotional messages of the Company and / or its third partners to the registered user, the provision of any special offers and discounts of www.sotos-collection.gr, the availability new or alternative products, the communication of publications of www.sotos-collection.gr.

You have the opportunity to revoke this consent at any time and not to receive such communications from www.sotos-collection.gr by sending your request via e-mail to info@sotos-collection.gr or follow the deletion instructions ( unsubscribe) are routed to the end of each email you receive from us.

 

c) Data Recipients: For the data necessary for the service of each of the above processing purposes and within the responsibilities of each recipient, the recipients of the data of the registered user-client are or may be:

The competent employees of the Company
The tax authorities and the banking authorities in case of relevant control
iii. The company under the name Speedex, which provides transport services and processes the data of registered users-customers as performing the processing on behalf of the Company, in accordance with the instructions and orders of the Company or any other company providing the Company in the future the same services in replacement or in cooperation of the above company.

iv) External partners that provide internet services, order management, call center services, sms confirmation service of your order that you make anonymously as a simple visitor (S&P Digital Systems Company), to whom the necessary details for the delivery are transmitted with strict restrictions and procedures of their duties. These companies use the data provided to them based on the terms of use of www.sotos-collection.gr exclusively in accordance with the instructions of the Company.
The visitor / registered user-client is informed that his personal data may be processed by the Company even without his consent in case of fulfillment of its obligations under Law, such as when the relevant data is requested by the tax and banking authorities in the context of audits. or the competent supervisory and judicial authorities.

d) Rights of a data subject: Each registered user-client, as a data subject, can exercise at any time his rights, as provided in the General Regulation of Personal Data Protection 679/2016 Ε.Ε. and in particular Articles 12 to 23 thereof and national law and in particular:

the right to information and access to data processed by the Company,
(ii) the right to restrict the processing of its data;
(iii) the right to rectify or delete part or all (right to be forgotten) of his personal data;

(iv) the right to object, ie to object to the processing of his personal data; and
v) the right to the portability of its data.
In the exercise of the above rights the member may proceed:

directly online through his personal account at www.sotos-collection.gr
submitting a relevant request to the email address info@sotos-collection.gr
Analytically:

For the right of access and correction / completion of personal data, the company provides the opportunity to registered users-customers of www.sotos-collection.gr to view, correct / fill in their personal data through their personal account at www.sotos -collection.gr in the “member login” field.

 

For the right of portability of personal data, the company provides the opportunity to registered users-customers to receive their personal data and / or to transfer it to another controller, by submitting an application to the email address info@sotos-collection.gr

Each registered user-customer is informed that he has the right to withdraw his consent for any processing of his data he has given his consent to www.sotos-collection.gr from his personal account at www.sotos-collection.gr by clicking on the field « member login “or by sending an e-mail to the email address info@sotos-collection.gr.

In case of exercise of one of the above mentioned rights of the registered user-client, the Company will take every possible measure to satisfy the request within (1) one month from its submission. In this case, the registered user-client is informed that the minimum necessary from his personal data will be kept, in order to safeguard the legal interests of the company.

e) Time of Retention of Personal Data: Your personal data is kept for as long as required by the nature of the service provided by the Company and the contract between us, which you have chosen and additionally, for as long as the relevant Legislation determines.

The Company does not keep your data for a period longer than what is necessary for the fulfillment of each purpose for which they are processed. In order to determine the appropriate retention period, the Company takes into account the quantity, nature and sensitivity of personal data, the purposes for which it processes them and the ability to achieve these purposes by other means.

The Company also takes into account the periods for which it may be necessary to maintain personal data in order to fulfill its legal obligations (eg in relation to tax audits) or to respond to complaints / questions and to protect its legal rights in case of exercising a claim (eg 20-year duration based on 249 in conjunction with 904 et seq. of the Civil Code).

When we no longer need or no longer have a legal reason to keep them, your personal data is safely deleted or destroyed.

The Company also takes into account whether and how it can minimize the personal data it uses over time, as well as whether it can keep it anonymous or pseudonymous so that they can no longer be associated with or identify you.

In this case, the Company may use them without further notice.

In the case of the registered user, the Company retains and processes its data, until the registered user requests the deletion of his account or, for any processing of his data based on his consent, until he declares the withdrawal of his consent for the purposes of providing the services of the Company. Nevertheless, some necessary personal data concerning its transactional relations with the Company as well as the information, consent and withdrawal of the member’s consent for the processing of his data will remain as information for the registered user-client to ensure the proof of its legitimacy. processing of its data by the Company and the safeguarding of the legal claims of the parties.

f) Special Category Data: The member is informed that the Company does not collect or require the disclosure of sensitive personal data (special category data) for the needs of www.sotos-collection.gr.

The Company declares that no other use of the personal data of the visitor / registered user will be made for purposes other than those mentioned in this policy without prior notice and, where required, his consent.

 

Cookies

We use cookies on our site.

The Company adheres to a strict policy for the protection of the privacy of the visitors of the website www.sotos-collection.gr. With this note we provide you with more information on how we use “cookies” as well as other automated means in order to collect specific information about the visitors of our website, such as the number of visitors to our website, through any browser and device used . By gathering this information, we learn how to better tailor our website and our advertising to visitors.

Cookies and other Automated Media for Data Collection

Cookies

Cookies are small text files that are stored on each of your devices using any browser, whenever you visit a website. We may use cookies to inform us for example, if you have visited our website in the past or if you are a new visitor as well as to help us identify features of our website, which you may be more interested in. Cookies can enhance your online experience by storing your preferences as you visit a specific website.

Web Beacons

Web beacons (also known as Internet tags, pixeltags and clearGIFs) are usually transparent graphic images placed on a web page. Web beacons are used in conjunction with cookies in order to record the actions of visitors to websites.

IP addresses and URLs

An IP address is a unique locator used by certain electronic devices to locate and communicate with each other over the Internet. When you visit our websites, we can see the IP address of the device you used to connect to the Internet. We use this information in order to determine the general geographical location of the device and to understand from which geographical areas the visitors of our website come. We may use this information to change the way our website is presented in order to improve your visit.

The URL (UniformResourceLocator) is a unique locator or address for each web medium and is essentially the address of the webpage you are visiting. We will use this information to see which websites have traffic as well as the way you navigate our website.

Which Cookies do we use?

On our website we use the following cookies:

Necessary / Absolutely necessary cookies

The absolutely necessary cookies are essential for the proper functioning of the website, they allow you to browse and use its functions, such as access to safe areas, registration forms, favorites list, use of the shopping cart and for security reasons. These cookies do not recognize your personal identity. Without these cookies, we can not offer effective operation of our website.

Functionality Cookies

Functionality cookies allow the website to remember the user’s choices, in order to provide improved and personalized functions. If these cookies are disabled, the performance and functionality of the Websites may be affected and access to its content may be restricted.

Performance and analysis cookies (Anonymous)

These cookies collect information about how visitors use the site, which pages they visit most often, and whether they receive error messages from web pages. These cookies collect aggregate, anonymous information that does not identify a visitor. They are used solely to improve the performance of a website and allow us to collect information about the use you make of our website, including the content you select when you browse our website, in order to measure the effectiveness and interaction of consumers with website as well as improve our website over time. These cookies may be provided to us by third party providers of analytical tools but are used only for the purposes related to our website.

 

eg: https://developers.google.com/analytics/devguides/collection/analyticsjs.

Advertising Cookies

These cookies are used to provide content that best suits the interests of visitors. They can be used to send targeted advertising / offers (remarketing cookies) or to measure the effectiveness of an advertising campaign. They also help to determine which online marketing channels are most effective.

How can you Disable the Use of Cookies?

In case you wish to enable or disable the use of cookies from the settings of your browser, depending on your browser, visit the following websites, to be informed about the necessary relevant actions.

Internet Explorer http://support.microsoft.com/kb/278835

Firefox http://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

Chrome http://support.google.com/accounts/answer/61416?hl=en

Opera http://www.opera.com/browser/tutorials/security/privacy/

Safari http://support.apple.com/kb/PH5042

Safari for iPad and iPhone http://support.apple.com/kb/HT1677

Google Analytics:

Our website, like almost every website in the world, uses GoogleAnalytics, a data analytics service offered by Google. GoogleAnalytics uses “cookies”, which are text files, which are stored on your computer or device and facilitate the analysis of the use you make on the website. The information received from cookies about your use (including your IP address) is transferred to a Google server in the US and stored there. Google will use this information to evaluate your use of the Website, to report to its administrators on such activities, and to provide other services related to your use of the Website and the Internet.

Google may also transfer this information to third parties, provided it is required by law or if any third parties process the data on its behalf. Google will not associate your IP address with any other data it holds. You can turn off GoogleAnalytics by selecting the appropriate settings in your browser, but we note that in such a case you may not be able to use all the features of this website.

By using this website, you agree to the processing of your personal data collected by Google, in the manner described above and for the above purpose. If you do not want Google to receive information from your browser when you visit the pages, you can opt out of GoogleAnalytics by clicking here.

What about links (“hyperlinks”) to other websites?

 

The Company Website may contain links through hyperlinks to other websites, for the content and services of which the Company is not responsible, nor does it guarantee their permanent and secure accessibility. Under no circumstances should the Company be construed to accept or endorse the content or services of the hyperlink websites or to link to them in any way. For any problem that arises during the use of the above websites, the respective owner of this website is solely responsible. In the case of hyperlinks to other websites, the Company is not responsible for the terms of management and protection of personal data that they follow.

We use social media to present the Company’s work, products and services through widely used and modern channels. The use of social media by the Company is specifically highlighted on our Website. For example, you can watch informative videos, which we post on our personal page on “YouTube” and follow (from our Website) our links on Instagram and Facebook.

The Company strongly urges users to consult the respective policies of any third party (eg search providers, social media providers such as Facebook, Instagram, etc.) in order to be informed about the practices they follow in order to protect their personal data.

The Business Website may contain promotional material / information, purpose and character. The Company bears no responsibility to the visitor / user, as well as any third parties, for any illegal act or omission, inaccuracy or inability to comply with the laws and regulations of any country or the European Union in relation to the content of these updates. The Company is not obliged to examine and does not examine the legality or not of the information material displayed on the above website and therefore no liability can be attributed to it. This responsibility lies with the advertisers, sponsors or creators of the promotional material.

More specifically: Additional applications Social plugins

Facebook & Instagram

Our website uses additional applications ‘social plugins’ of the social networking site facebook.com and Instagram.com, operated by Facebook SA, 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) . The plugins are identified by the Facebook logos (a white “f” on a blue background or the “thumbs-up” icon), or by the phrase “Facebook socialplug-in” and Instagram respectively.

If you find yourself on a page on our website where we have a plugin embedded, the browser will contact the Facebook server to load the plugin and view it. During this process, Facebook receives information about your visit to our website, such as your IP address. When the plugin loads, Facebook integrates its content into our website. For this reason we do not know how much data Facebook or Instagram can collect using these plugins.

Information related to this issue is subject to the protection policy of Facebook and Instagram respectively. If you are logged in to Facebook from your personal account while you are visiting our website, Facebook may link your visit to your Facebook account. In addition, if you do business with plugins, for example by clicking the ‘Like’ button or adding a comment through your Facebook account, the information you provide in this way is sent directly to Facebook and stored there. If you do not have a Facebook account, it is possible that your IP address will be recognized and saved by Facebook if you click on its plugins.

You can find out more about how much and what data Facebook or Instagram collects, how it processes and uses it, what your rights are to the data you provide, and information about settings you can modify to protect your privacy by switching to Facebook’s data usage policy and Instagram Data Policy respectively. If you have a Facebook or Instagram account but do not want Facebook or Instagram to collect information about your visit, you must log out of your Facebook or Instagram account before visiting our website. You can also use additional applications in your browser to prevent the display of these plugins from our website.

Google+

Our website uses the additional application ‘Google plugins’ of the social networking site GooglePlus, which is operated by Google SA, based at 1600 AmphitheatreParkwayMountainView, CA 94043, USA. The Google plugin can be identified by the ‘+1’ symbol. When you visit our website, which contains a Google plugin, your browser will create a direct link to Google’s servers. The content of the ‘+1’ symbol will be sent directly to your browser and will be embedded in the web page.

According to Google, no personal data is collected unless you press the ‘+1’ symbol. Personal data is collected and processed only by users who are connected to the Google+ social network while visiting our website. More information on the above can be found by clicking here. Our Company has no influence over the collection and processing of data, for which Google is solely responsible.

Youtube

Our website uses additional ‘social plugins’ of the Youtube video sharing and hosting website, operated by Youtube Company – a subsidiary of Google – based at 901 CherryAvenueSanBruno, California. Plugins are recognized by the Youtube logos, usually the standard “play” symbol in red. If you find yourself on a page on our website, in which we have embedded a plugin, the browser will contact the Youtube server in order to load the plugin and view it. During this process, Youtube receives information about your visit to our website, such as your IP address. When the plugin loads, Youtube integrates its content into our website. For this reason we do not know how much data Youtube can collect using these plugins.

The information related to this issue is subject to the protection policy of Youtube. If you are connected to Youtube from your personal account at the time you visit our website, Youtube may link your visit to your Youtube account. You can find out more about how much and what data Youtube collects, how it processes and uses it, what your rights are to the data you provide, and learn about settings you can modify to protect your privacy , going to the Youtube privacy policy by clicking here.

Twitter

Our website uses additional ‘socialplugins’ applications of the social networking site twitter.com, operated by Twitter SA, 1355 Market Street, Suite 900, SanFrancisco, CA 94103, USA. Plugins are identified by the Twitter logos (usually a blue bird), or by the phrase “Twittersocialplug-in”.

If you come across a page on our website where we have a plugin embedded, the browser will contact the Twitter server to load the plugin and view it. During this process, Twitter receives information about your visit to the web

our homepage, such as your IP address. When the plugin loads, Twitter integrates its content into our website. For this reason we do not know how much data Twitter can collect using these plugins.

Information on this subject is subject to Twitter’s privacy policy. If you are logged in to Twitter from your personal account while you are visiting our website, Twitter may link your visit to your Twitter account. In addition, if you do business with plugins, for example by clicking the ‘retweet’ button or adding a comment via your Twitter account, the information you provide in this way is sent directly to Twitter and stored there. If you do not have a Twitter account, it is possible that your IP address will be recognized and saved by Twitter if you click on its plugins.

Learn more about how much and what data Twitter collects, how it processes and uses it, what your rights are to the data you provide, and learn about settings you can modify to protect your privacy , by switching to Twitter’s data usage policy. If you have a Twitter account but do not want Twitter to collect information about your visit, you must log out of your Twitter account before visiting our website. You can also use additional applications in your browser to prevent the display of these plugins from our website.

SECURITY
The Company considers extremely important the privacy of the persons whose personal data is processed and makes every effort to protect them, both in terms of confidentiality / confidentiality of information and in terms of their integrity (not to be altered, not to be corrupted accidentally destroyed, etc.).

In this context, the Company takes all appropriate organizational and technical measures, designed to protect information from loss, misuse, unauthorized access, disclosure, distortion or destruction and ensures the lawful and legal collection and processing of personal data. as well as for their safe observance in accordance with the relevant provisions of both Greek and Community and international law regarding the protection of the individual from the processing of personal data, as well as the decisions of the Personal Data Protection Authority, preserving the confidentiality and the confidentiality of any information that comes to its knowledge. In particular, this Policy takes full account of the provisions and articles of Regulation (EU) 2016/679 of the European Parliament on the protection of individuals with regard to the processing of personal data and on the free movement of data (“General Data Protection”). Regulation ”-“ GDPR ”) and continuously makes every effort to comply with it and the other applicable Laws on Personal Data Protection.

Access to the contact details of the visitors / users of the Company website is limited to the authorized persons who are committed to maintaining confidentiality (authorized employees, service providers) and it is considered reasonable that they need to know this information to provide products or services to visitors / users of the Website or for the execution of their work.

Furthermore, the SSL (SecureSocketsLayer) protocol is currently the global standard on the Internet for authenticating websites to network users and for encrypting data between network users and web servers (webservers). An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during its transfer. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically detects whether the data has changed during the transfer.

In addition, personal security is the password you give when you become a member of www.sotos-collection.gr. In order to present any of your personal information, the username and password must first be given. For this reason, you must keep these items safe so that they do not fall into the hands of others. We also advise you to create a password using symbols along with alphanumeric characters.

Finally, it should be noted that the credit card details are not stored in the company’s storage media during the transaction but are registered directly in a secure environment of the partner company VivaPayments, which has undertaken the routing of the cards.

Updates on the Privacy Policy

This Privacy Policy may be updated at regular intervals and without prior notice to you to reflect our privacy practices. We will post a notice on our website to inform you of any significant changes to our Privacy Policy and to indicate at the beginning of the Policy the timing of the most recent update.

All transactions you make through www.sotos-collection.gr are governed by International and European law, which regulates issues related to e-commerce as well as the Law on Consumer Protection (Law 2251/1994), which regulates issues with distance selling.

MARKET ITEMS – AVAILABILITY – FEATURES
The products available for sale, their characteristics, prices and available stock, can be found at www.sotos-collection.gr. Users can search for more information about each product by clicking on the product icon.

The Company guarantees the timely information of the customers regarding the availability or not of the products, but does not bear any responsibility for their availability.

The Company makes every effort every day to provide all the required information for each product (technical characteristics, prices, etc.

τλ.). However, in order to reduce any errors, we would recommend that before any completion of your purchase, you contact us in cases where the prices or any other product feature is beyond the usual and reasonable.

At specific intervals there is the possibility of special offers and discounts, in the context of promotional actions of the Company, which will apply only to certain products and only to purchases through the website www.sotos-collection.gr.

The prices listed in the relevant catalogs under each product include VAT (24%). The online store www.sotos-collection.gr of the Company reserves the right to adjust prices without having to inform the consumer public.

PRODUCT ORDER AND CONSUMER PROTECTION
Orders through the online store www.sotos-collection.gr are concluding distance selling contracts, which are governed by the legal framework of Law 2251/1994 (as it is valid today) and the amendments referred to in Presidential Decree 131/2003 ( Government Gazette A ‘116 / 16.05.2003) and Decision 31619 Government Gazette 969 / 22.3.2017 as well as the adaptation of Greek legislation to Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011, on the rights of amending Council Directive 93/13 / EEC and Directive 1999/44 / EC of the European Parliament and of the Council and repealing Council Directive 85/577 / EEC and Directive 97/7 / EC of the European Parliament and of the Council, published in the Official Journal of the European Union, number L 304 of 22.11.2011 as it entered into force on 13/06/2014.

The user has the right to conclude a valid order through the online store, if he is over 18 years old and legally competent, observing the provisions of the Greek Civil Code (eg he is not in legal aid regarding the conclusion of a sales contract). Orders can also be placed by legal representatives of legal entities. The Company reserves the right to demand the return by the supervisor or guardian of any orders that will be made by legally incompetent persons, despite the explicit prohibition by the Company.

ORDERING THROUGH THE ONLINE STORE
7.1 ORDER CONDITIONS

To place an order in the online store www.sotos-collection.gr are required:

Filling in the special form with the necessary information for concluding the sales contract.

The unconditional acceptance of the terms of the contract of sale and the terms of use, in particular the collection and where required the use of personal data.

In all the pages of the online store www.sotos-collection.gr and next to each product available for purchase, there is the button ADD TO CART. Navigate to our online store and add to your cart the products you wish to buy.

When you have finished adding products, click the “Shopping Cart” button at the top right of your screen. In order to be able to order it is not necessary to be a registered user of www.sotos-collection.gr, but we would advise you to register at www.sotos-collection.gr, as the whole process will be much easier in any future use of online store. Fill in the form your e-mail & the password you stated during your registration and login to the registered users’ space.

It is not necessary to be a registered user to place an order at www.sotos-collection.gr, however if you want to create an account there are relevant links on the page of your shopping cart.

Ordering process

The order is completed in 2 steps.

In the 1st step you fill in the shipping details.

At this point you have the opportunity to pick up the order at your home or from specific central collection points in your area (where this option is available). This is necessary before we move on to the next step. After calculating the shipping cost, we press the CONTINUE ORDER button which leads us to the 2nd step.

In the 2nd step you choose the payment method. Here you have the option to choose to pay with

1) Credit card,

2) Debit card,

3) Cash on delivery upon receipt of the order from the physical store of the Company,

4) Cash on delivery of the amount upon delivery of the order by an employee of the transport company cooperating with the Company.

Depending on the payment method you choose, the corresponding form “loads” you.

To complete the order, you will be asked to accept the terms of use which we suggest you have read before completing your order by pressing the ALL key

 

ORDER COMPLETION. You have the opportunity to make one last check of your order before proceeding with its completion.

During the progress of your order and if you are already a member of the site you can visit the section “My orders” to be informed about the progress of your order. The order progress stages are as follows:

“Order registration”: Your order has been registered.

“Shipping order”: The products of the order have been collected and have been sent for shipment to your place.

“Arrival of the order at the transport agency of your city (if any)”: The products of the order have arrived at the transfer station of your city and will soon be at your place.

“Order delivery”: The products of the order have been delivered to your place or to the agency of your choice.

In case of any pending issue in your order, we will contact you at the details you have told us.

In case you do not receive a relevant e-mail confirming your order or notifying us by phone, it is your obligation to inform us without delay, as there may be a problem with the contact details you have stated. The Company does not bear any responsibility in case you have entered your contact details incorrectly, as a result of which it is not possible for us to communicate with you.

7.2 METHODS OF PAYMENT

For the convenience and service of all those who wish to buy from the online store of our company, www.sotos-collection.gr has the following payment methods:

1) Credit card,

2) Debit card,

3) Cash on delivery upon receipt of the order from the physical store of the Company,

4) Cash on delivery of the amount upon delivery of the order by an employee of the transport company cooperating with the Company.

Www.sotos-collection.gr in collaboration with the popular system of VivaPayments offers absolute security and transparency in credit card transactions. By selecting “credit / debitcard” you are automatically transferred to the secure environment of VivaPayments, where you fill in your details. Once the transaction is completed, you are immediately redirected to our site where you will be informed that your order has been successfully registered!

* Caution: In payments with Vivapayments, for transaction security reasons, the parcel is delivered only to the legal credit card holder. Upon receipt, be sure to have a police ID and credit card with you by the courier.

7.3 ORDER CONFIRMATION / UPDATE

The consumer is informed through the website by the Company before the completion of his order about the identity and address of the supplier, the essential characteristics of the product, the price, the quantity, the shipping costs, the method of payment and delivery, and the time delivery.

Upon sending the order form, the consumer receives electronically a copy of the order at the e-mail address stated during the registration of his order, which includes a detailed description of the goods of the order and a unique code, with which will be able to monitor the progress and development of his order (in case he is a registered user at www.sotos-collection.gr).

Checkout

When your order is completed, the following message (example) is displayed:

YOUR ORDER IS COMPLETED

Your order has been completed. Please see details below.

Order number: XXXX XXXX XXXXX

In the email you stated during your registration, you have been sent an automated email (email) with all the details of your order that were on the previous page (please check your email).

SHIPPING OF PRODUCTS:
STANDARD SHIPPING THROUGH SPEEDEX COMPANY

All orders are executed within 1-2 working days by the Company.

Orders are sent daily, except Saturdays, Sundays and holidays, to the address you have indicated.

It is noted that at this time due to the pandemic due to COVID-19, some of the orders may be late to ship.

Below is a text from the official website of Speedex which describes the time required for the delivery of orders:

Inside the City

Shipping Delivery The Next Day.
Delivery of documents or parcels within the same city upon receipt by the Shipper and delivery to the Recipient the next business day.

Same Day Delivery Delivery.
Delivery of documents or parcels within the same city upon receipt by the Shipper and delivery to the Recipient within the same working day.

From City to City

Delivery of documents or parcels from one city to another, upon receipt by the Shipper and delivery to the Recipient in 1 to 3 working days depending on the time clothing.

Delivery the next working day to the largest
cities of Greece.

Delivery to every city / village in Greece, even to the most remote / inaccessible destinations

In the case of Remote or Inaccessible destinations the above times are extended from 1 to 2 working days

It is noted that the city in which the sender of the orders is located, ie the Company, is Thessaloniki, Greece.

The Company will undertake the payment of the shipping costs of its customers’ orders, provided that the total value of their order is equal to or greater than € 60, as a result of which its customers will not be charged with the shipping and transport costs of their order.

Customers, whose order has a total value of less than 60 €, will be charged with the shipping and transport costs of their order. The amount of the charge for the shipment and transfer of their order will be displayed in detail upon completion of the order.

RETURNS / CHANGES / CANCELLATIONS
Returns policy

The terms and conditions described in this policy apply to all products purchased from the online store of the Company through the internet at the website www.sotos-collection.gr.

You have 14 days to change your mind – Right of Withdrawal
If you change your mind, you can return the products you have ordered within 14 calendar days with your receipt, your order form, the order confirmation email and proof of payment. For any return you must first contact us at info@sotos-collection.gr or at +30 6986054522.
The products you want to return should – for obvious reasons of storage – be in good condition. You are responsible for the cost of returning the products. You agree to take care of the condition of the returned products from the moment they are delivered to you until the moment you deliver them to the Company’s store or to the cooperating transport company or courier company.
In case they are not returned within 14 days then the Company may not accept any return or replacement of product. In any case, the maximum return period for replacement may not be extended beyond fourteen (14) calendar days from the date of receipt.
In addition to the rights provided by the return policy, all rights applicable to consumers are recognized in each case under the existing provisions and laws relating to the contract of sale, as well as any rights arising in connection with the product warranty terms.

Transportation of returned products
In case you wish to return goods due to a change of mind, you will be charged the immediate cost of returning the products. The return of the returned products will be possible only from the address that you had stated from the beginning for their shipment and which you have indicated to us in writing.

 

 

Return of value of returned products
If you meet the conditions for returning your order, we will refund the amount corresponding to the value of the goods you purchased by depositing the amount in your bank account, unless you wish another way of return for which you must inform us in writing.

The refund of the returned orders will be made as soon as possible. In any case, the refund of the value of the goods you bought, will be refunded to you once the Company has been informed of your request and has agreed that you meet the conditions for cancellation of the order.

Exceptions to the right of withdrawal

The right of withdrawal does not apply in the following cases:

(a) the supply of goods or services the price of which depends on money market fluctuations which cannot be controlled and which may occur within the withdrawal period.

Right to Cancel the Order

 

The Company offers the possibility of canceling the orders it receives, if this cancellation takes place within 24 hours after the completion of the order. To cancel any of his orders, the customer should contact the Company by phone at +30 6986054522 or via e-mail at info@sotos-collection.gr. Cancellations which do not meet the above conditions will not be accepted.

The Company retains the ability to modify this policy in the future.

 

Refund of canceled orders

If you meet the conditions for cancellation of your order, we will refund the amount corresponding to the value of the goods you purchased by depositing the amount in your bank account, unless you wish another way of return for which you will have to you must inform us in writing.

Refunds for canceled orders will be refunded as soon as possible. In any case, the refund of the value of the goods you bought, will be refunded to you once the Company has been informed of your request and has agreed that you meet the conditions for cancellation of the order.

ADDITIONAL TERMS:

A) We as a Company do not provide any warranty for our products other than any warranty that may accompany some of them from the manufacturer.

B) We do not provide product service as a Company. We do not have spare parts other than those provided by some construction companies.

C) In case of proven defective product the shipping costs are borne by us.

D) In ​​case the product to be returned a) does not prove to be defective, b) it is found that it has been used, c) its packaging has been damaged, it is returned to the buyer with transport costs borne by him.

E) Products that have been accepted as defective, after being returned to the Company, can be replaced with the same or different product, of a total value equal to or greater than the original order. If the product with which the defective item is exchanged is of higher value, then the customer is required to pay the monetary difference. The method of payment of this financial difference will be finalized through communication with the Company (telephone communication or via e-mail). The customer will receive his new product at no extra cost for shipping.

F) Products that have been proven to be defective, after being returned to the Company and if the customer does not wish to replace them with another product, then the Company will return to the customer the total monetary value of his order by depositing this amount in a bank account the customer’s. The Company will contact the customer (by phone or e-mail), provided that the contact details provided by the customer during the initial order are valid, in order to reach an agreement on how to compensate the customer.

DIFFERENCE
Force majeure: If for reasons of force majeure (eg bad weather, strikes, etc.) it is not possible to deliver the products to you within the predetermined time we will inform you via e-mail, in order to let us know if you wish, under these conditions, the completion of your order. The Company bears no responsibility for any situation beyond its own fault and will do what is humanly possible for your best service.

In cases where you have placed an online order and upon receipt you find that some (or some) product is missing from the total order, please contact us to arrange all the required details and we will send you the products you did not receive without any extra charge.

Modification of the present terms: www.sotos-collection.gr reserves the right to modify or renew the terms and conditions of transactions. The Company undertakes the obligation to inform this text for any change or addition to the terms.

According to Directive 2013/11 / EC, which was incorporated into Greek legislation with JM 70330/2015 and Decision 31619 Government Gazette 969 / 22.3.2017 (article 8), the possibility of electronic settlement of consumer disputes is provided with the Alternative Dispute Resolution procedure in the whole of the European Union. If the Customer has a problem with a purchase made from the Online Store and resides in the EU he can use the website https://webgate.ec.europA.Eu/odr/main/?event=main.home.show for out-of-court settlement difference.